Assessor Resource
SIRXMPR003A
Conduct telemarketing
Assessment tool
Version 1.0
Issue Date: May 2024
This unit involves ensuring that telemarketing technology is appropriately utilised, customer needs met, target calls identified, responses processed according to business requirements and that sales leads are followed up as required. Frontline sales personnel are responsible for this function.
This unit describes the performance outcomes, skills and knowledge required to apply telemarketing techniques to secure orders or sales through directly approaching customers or by responding to incoming calls from customers.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)